About memy skills
I create things that live on the internet. My interest in web development started back in 2013 when I discovered I could create my own Tumblr themes instead of picking from the options available. Turns out you can learn a lot about HTML and CSS by hacking together a custom reblog button. Fast forward to today I am still building and customizing my own websites and applications to best enhance the user experience (obviously without rainbow cat cursors, unless requested of course lol).
My Skills
My Timeline
2023 - Present
Technical Support Analyst - PlanSource
- - Created user stories, bug tickets, and tasks within Jira to track all work progress.
- - Worked with development, product, and operations to develop future products to enhance the user experience.
- - Performed software testing scenarios for new client-requested features.
- - Reviewed mapping documentation per API to ensure documentation of mapping script and associated fields.
- - Solved complex issues for existing APIs to assist in operations in customer success.
- - Communicated system issues and resolutions effectively to team members and broker partners.
2021 - 2023
Senior Technical Account Specialist - PlanSource
- - Troubleshoot software issues within the PlanSource Benefits Administrator System.
- - Built functions and features within the software such as populations and new plan benefits.
- - Tested new system releases and updates on behalf of the operations team to ensure a successful push to production.
- - Managed and participated in account implementation, while maintaining relationships with executives and all key decision-makers at client companies.
- - Updated and maintained client billing and cost configurations.
- - Managed client projects and coordinated special events including annual open enrollment.
- - Met with clients quarterly to review account metrics and communicate contractual changes.
My PortfolioMy Work
Here are some samples of my work :
Contact MeSay Hello
Where to find me:
Connect with me on LinkedIn or send me an email!